Excellence in Digital Banking 5.0 2025- International Summit

Posted on 2025-11-26 08:00:00

Hanna Sarraf
Hanna Sarraf

Chief Risk Officer,Monzo Europe

Sai Agnikhotram
Sai Agnikhotram

Vice President Bank-to-Bank Partnerships Sygnum Bank AG, Switzerland

Marco Eijsackers
Marco Eijsackers

Global Head of Tech Strategy ING, Netherlands

Mark Rydquist
Mark Rydquist

Managing Director EMEA Financial Services Google, UK

Jarkko Maensivu
Jarkko Maensivu

CEO & Chairman Saldo Bank, Finland

Ulas Ergin
Ulas Ergin

Senior Manager, IT- Digital Banking & Platform Development Credit Europe, Netherlands

Niki Charilaou
Niki Charilaou

Manager Financial Crime & Sanctions Compliance Department Bank of Cyprus

Luis Fiestas de Fuentes
Luis Fiestas de Fuentes

Head of Digital Banking BBVA, Germany

Sadeque Ahmed
Sadeque Ahmed

Executive DirectorJP Morgan, UK

Jorissa Neutelings
Jorissa Neutelings

Cheif Digital Officer, ABN AMRO Netherlands

Jules Ferdinand Pagna Disso
Jules Ferdinand Pagna Disso

Head of Cyber Risk Intelligence, Insider Technology Risk and Digital Asset Risk BNP Paribas, UK

Marcella Verdessi
Marcella Verdessi

Anti-Financial Crime Quality Assurance Team Lead N26

Delgado Susana
Delgado Susana

Managing Director SWIFT, Spain

Tomas Reytt
Tomas Reytt

Director of Sales and Distributional Channels mBank, Czechia

Ezequiel Canestrari
Ezequiel Canestrari

Chief Operating Officer ClearBank Europe, UK

Amit Nandi
Amit Nandi

VP Solutions & Data Architect Barclays, UK

Aart Miedema
Aart Miedema

Conversational Ai and Xft GenAi Rabobank, Netherlands

Ulrich Loof
Ulrich Loof

Transaction Managment, DZ bank Germany

Farzam Fanitabasi
Farzam Fanitabasi

Head of GenAI Center of Excellence ING, Nedherlands

Dirk Mourik
Dirk Mourik

Director of Emerging Solutions for Mastercard Identity Mastercard, Netherlands

Yuri Broodman
Yuri Broodman

Head of Compliance, SEB luxembourg

Day 1 (26 Nov 2025)

09:40
Adapting to the Shifting Landscape of Digital Banking

Identifying key market drivers shaping the future of digital banking . Balancing innovation with customer trust and compliance . Strategies to stay competitive amid rapid technological change

Hanna Sarraf
11:00
Creating a Seamless Hybrid Banking Experience – Blending Digital and Human Touchpoints

Designing integrated customer journeys across physical and digital channels. Enhancing the role of physical branches in a digital-first world . Using AI and automation to improve operational efficiency and satisfaction

Sai Agnikhotram
11:40
Key Market Trends Redefining the Future of Financial Services

The impact of fintech disruptors on traditional banking . The rise of embedded finance and Banking-as-a-Service (BaaS) . Meeting customer demand for real-time, frictionless transactions

Marco Eijsackers
13:30
Advancing Consumer Engagement – Are We Reaching True Digital Maturity?

Measuring the success of digital engagement strategies . Balancing personalization with customer privacy . Building long-term customer loyalty through value-driven interactions

Mark Rydquist
14:10
Green field technology and data analytics boosting strategy and customer inclusion, or similar with bullets around

Data as the center of bank operations and systems . Platform banking . Embedded technology democratizing access to credit

Jarkko Maensivu
15:30
From Legacy to Leading Edge: A Real-World Digital Banking Transformation Story

From Legacy to Leading Edge: A Real-World Digital Banking Transformation Story

Ulas Ergin
16:10
Data-Driven Decision-Making – Turning Insights into Strategic Advantage

Using real-time data to anticipate customer needs and market trends . Enhancing risk management and fraud detection through predictive analytics . Leveraging customer insights to develop innovative products and services .

Niki Charilaou
16:50
Panel Discussion:The Future of Banking – Balancing Digital Transformation with Customer Trust

Maintaining customer trust while adopting new digital models . Overcoming challenges in shifting to a digital-first strategy . Integrating customer feedback into digital transformation plans

Luis Fiestas de Fuentes

Day 2 (27 Nov 2025)

09:00
Creating Competitive Advantage by Reimagining Digital Onboarding & KYC and Unlocking Embedded Finance

In an increasingly digital-first world, businesses must rethink customer onboarding and KYC processes to deliver seamless, secure and regulatory compliant experiences that drive trust and conversion. At the same time, embedded finance offers a powerful opportunity to integrate financial services directly into digital platforms, creating new revenue streams and enhancing customer value. Together, these innovations can provide a significant edge in a competitive landscape.

Sadeque Ahmed
09:40
Enhancing Customer Convenience with Voice and Biometric Verification

Using voice and facial recognition for secure, frictionless logins . Improving accessibility for customers with disabilities . Increasing security through multi-layered authentication

Jorissa Neutelings
11:00
Proactively Identifying and Preventing Fraud Through Advanced Analytics

Monitoring real-time transaction data for suspicious activity . Using machine learning to detect anomalies and prevent breaches . Implementing automated responses to security threats .

Jules Ferdinand Pagna Disso
11:40
Modernizing Transactional Security for a Frictionless Customer Experience

Enhancing payment security with tokenization and encryption . Reducing false positives in fraud detection . Improving cross-border transaction security .

Marcella Verdessi
13:30
Elevating In-Branch Experiences Through Smart Digital Integration

Introducing self-service kiosks and digital advisory tools . Training staff to use AI and data insights for personalized service . Enhancing branch efficiency through automated customer support

Delgado Susana
14:10
Merging Online and Offline Banking for a Cohesive Customer Journey

Offering real-time customer support across physical and digital channels . Allowing seamless transitions between in-person and online services . Creating unified customer profiles for consistent experiences .

Tomas Reytt
15:30
Redefining Customer Trust Through Transparent and Secure Digital Identity Solutions

Building customer confidence with clear data privacy policies . Leveraging blockchain and decentralized identity for enhanced security . Giving customers greater control over their personal data .

Ezequiel Canestrari

Day 3 (28 Nov 2025)

09:00
Operationalising AI: Turning Infrastructure, Data, Code, Models, and Human/AI Experience into Business Value

Operationalising AI: Turning Infrastructure, Data, Code, Models, and Human/AI Experience into Business Value

Amit Nandi
09:40
Future-Proofing the Workforce – Preparing for an AI-Driven Banking Model

Upskilling employees to work alongside AI and automation . Automating repetitive tasks to improve efficiency . Developing AI governance frameworks to ensure ethical use

Aart Miedema
11:00
Streamlining Loan Processing with AI-Powered Automation

Reducing loan approval times with AI-driven risk assessment . Automating document verification and fraud checks . Enhancing credit scoring models with machine learning insights

Ulrich Loof
11:40
Gaining a Competitive Edge with AI-Driven Business Intelligence

Identifying market opportunities and customer trends . Enhancing decision-making through predictive analytics . Improving customer segmentation and targeting .

Farzam Fanitabasi
13:30
Unlocking Hyper-Personalization Through Data and Predictive Insights

Creating dynamic customer profiles. Offering targeted financial products . Building adaptive pricing models

Dirk Mourik
14:10
Using AI to Anticipate Customer Needs and Tailor Financial Solutions

Predictive analytics: How Al identifies customer behavior patterns to offer timely, relevant financial products Personalization at scale: Leveraging machine learning to create bespoke banking experiences Enhancing customer retention through proactive insights and tailored recommendations

Yuri Broodman